Privacy Policy

1. Who We Are (Data Controller)

For the purpose of the General Data Protection Regulation (GDPR) and other relevant data protection laws, the data controller is:

2. Information We Collect

We collect information in the following ways to provide and improve our Services:

A. Information You Provide to Us

• Account Information: When you sign up for a SendZen account, we collect information like your name, email address, phone number, company name, and password.
• Payment Information: When you upgrade to a paid plan, we require payment information. This is collected and processed securely by our third-party payment processor, Stripe, and we do not store your full payment details on our servers.
• Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as the contents of your message and any other information you choose to provide.

B. Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Services, such as pages visited, features used, API requests, and the time, frequency, and duration of your activities.
• Log and Device Information: We collect log files and device information when you access our Services, including your IP address, browser type, and operating system.
• Cookies and Tracking Technologies: We use cookies and similar technologies, like Google Analytics, to operate our website, gather usage data, and improve your experience.

3. How We Use Your Information

We use the information we collect for various business purposes, including to:

• Provide, operate, and maintain our Services.
• Process transactions and send you related information, including purchase confirmations and invoices.
• Improve, personalize, and expand our Services.
• Communicate with you for customer service, updates, and marketing purposes (in accordance with your preferences).
• Understand and analyze how you use our Services to monitor and enhance performance and security.
• Prevent fraud and ensure compliance with our legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third-party service providers who perform services on our behalf, under strict confidentiality agreements. These include:

• Infrastructure & Hosting: Amazon Web Services (AWS)
• Payment Processing: Stripe
• Analytics: Google Analytics

We may also disclose your information if required by law or in response to valid requests by public authorities.

5. Legal Basis for Processing (for EEA Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the specific context. We normally collect information where we have your consent, where we need it to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your rights.

6. Your Data Protection Rights

In accordance with GDPR, you have the following rights:

• The right to access, update, or delete the information we have on you.
• The right of rectification if your information is inaccurate.
• The right to object to our processing of your personal data.
• The right of restriction on processing your personal information.
• The right to data portability.
• The right to withdraw consent at any time.

To exercise any of these rights, please contact us at milan@sendzen.io.

7. Data Security

We use industry-standard technical and organizational measures to protect the information we store, including encryption of data in transit (TLS) and at rest (AES-256). However, no electronic transmission or storage is 100% secure.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction. As we are based in India, your information will be processed here. For users in the EEA, we ensure that transfers are protected by appropriate safeguards, such as Standard Contractual Clauses.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: milan@sendzen.io