Message Status & Typing Indicator

This API allows you to programmatically manage conversation states to enhance the user experience. You can use it to acknowledge received messages or indicate activity to the end user.

Feature Overview

🔹 Mark as Read

When a user sends a message to your business, it initially shows as delivered (two grey ticks). Use this endpoint to explicitly change that status to Read (two blue ticks). This confirms to the user that their message has been processed or seen by your system/agent.

🔹 Typing Indicators

Typing indicators show the user that a response is being composed (e.g., "typing..."). This is crucial for keeping users engaged during automated processing delays or while an agent is writing.

Behaviors & Limitations:

Automatic Timeout: The typing indicator is transient. It will automatically disappear after 25 seconds if no message is sent.

Upon Delivery: The indicator automatically disappears as soon as a new message is delivered to the user.

Context: If you need the indicator to persist longer than 25 seconds, you must resend the request.

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

curl --location --request POST 'https://api.sendzen.io/v1//messages' \ --header 'Authorization: Bearer <token>' \ --header 'Content-Type: application/json' \ --data-raw '{ "messaging_product": "whatsapp", "status": "read", "message_id": "wamid.HBgMOTE5NzI1MTU0Nzk5FQIAEhggQUNFRDZCDNIFEMzRBRUVENDZDMzRGRjFBNDRGNDM0QzgA", "typing_indicator": { "type": "text" } }'

Feature Overview

🔹 Mark as Read

🔹 Typing Indicators

Request

Responses

Message Status & Typing Indicator

Feature Overview#

🔹 Mark as Read#

🔹 Typing Indicators#

Request

Responses

Feature Overview

🔹 Mark as Read

🔹 Typing Indicators